Warranty & Store Policies

🛡️ VALVRA™ Purchase Assurance & Customer Policy Guide

At VALVRA™, we pride ourselves on crafting refined smartwear designed to elevate the everyday. Each timepiece is carefully curated through a network of verified international suppliers, bringing our customers the ideal balance of performance, design, and value.

This policy guide outlines everything you need to know regarding your purchase, including shipping timelines, warranty support, and eligibility for returns or replacements.

🚚 Shipping & Delivery

Processing Time:
Please allow 1–5 business days for order processing. Once your order is confirmed, our fulfilment team ensures each item is carefully packaged for safe delivery.

Estimated Delivery Time:
Standard delivery typically occurs within 7–18 business days, depending on your location. Slight delays may occur during peak periods or due to global logistics disruptions. We appreciate your patience.

Tracking:
All orders include tracked shipping. You’ll receive a tracking link via email once dispatch is confirmed.

Note: Multiple-item orders may arrive in separate parcels depending on fulfilment source.

🧾 Product Quality & Expectations

Each VALVRA™ timepiece is curated from quality global materials and thoroughly inspected by our suppliers before shipment. As a result of international logistics, packaging or branding may vary. The absence of branded packaging does not affect the product's quality or functionality.

We do not advertise materials or internal components beyond their general classification. If a product does not explicitly state a feature or function, please assume it is not included.

🛡 Warranty Coverage

All VALVRA™ watches include a limited 12-month functional warranty from the date of delivery. This covers:

  • Battery failure within 12 months

  • Charging port malfunction

  • Display defects not caused by impact or water damage

  • Internal software errors (e.g. time-sync failure)

This warranty does not cover:

  • Cosmetic damage or wear and tear

  • Damage due to water, impact, or misuse

  • Lost, stolen, or tampered items

  • Compatibility with third-party apps or accessories

To request a warranty assessment, please contact support with photo/video evidence.

🔁 Refund & Return Policy

VALVRA™ operates under a strict all-sales-final policy, with the following exceptions:

  • Damaged on Arrival: Photo proof must be provided within 72 hours of delivery.

  • Wrong Item Received: Must be reported within 5 business days.

  • Non-Functioning Item: Eligible under our 12-month functional warranty.

We do not accept returns based on change of mind, mistaken feature expectations, or packaging style. Due to the nature of global fulfilment and hygiene standards, opened smartwatches cannot be restocked.

🔄 Exchanges

We do not offer exchanges at this time. If your item qualifies under warranty, a replacement unit will be shipped.

❌ Order Cancellation

Orders can only be cancelled within 12 hours of purchase. After this time, the order is automatically processed and cannot be intercepted.

📦 Returns Process

Approved return requests will be issued a return address. Return shipping costs are the customer’s responsibility unless the fault lies with VALVRA™ or our fulfilment partners.

Unapproved returns will not be processed.

✅ Policy Acceptance

By placing an order on our website, you acknowledge and agree to all the terms outlined above. These policies ensure fairness, transparency, and sustainable operation of the VALVRA™ brand.